Due to the nature of our activities, ASSUREXPERTS TINA CIAMBRONE & ASSOCIÉS understands the importance of protecting personal information collected to offer the services for which they are necessary.

In accordance with the legal framework in force, ASSUREXPERTS TINA CIAMBRONE & ASSOCIÉS has implemented a set of control measures and procedures to ensure good governance in matters of confidentiality and personal information protection that we hold on clients, prospects, partners, as well as our employees.

By providing us with your personal information, you accept the terms of this policy and authorize us to process your information accordingly.

Definition of Personal Information

“Personal or nominative information”: Personal information is any information that concerns a natural person and allows them to be directly or indirectly identified.

Non-exhaustively, this information can be identity-related (e.g., name, address, phone number, driver’s license number), financial (e.g., credit card number), medical, related to professional activities (e.g., employee file), etc.

Consent

No information is collected by ASSUREXPERTS TINA CIAMBRONE & ASSOCIÉS without the consent of the client, agent, or prospect.
By providing us with your personal information, your consent is effective. Consequently, you accept the terms of this policy and authorize us to collect, store, use, and communicate your information in accordance with the purposes for which it was collected.

Right to Withdraw Consent to Use or Communication of Information

Subject to certain limitations, you can withdraw your consent to the collection, use, and communication of your personal information. In these circumstances, it may be that ASSUREXPERTS TINA CIAMBRONE & ASSOCIÉS cannot offer you the requested product, rate, or service for your insurance policy.
For more information, consult the Privacy Act in the private sector.

Collection and Use of Information

Only the essential information needed to respond to your request is required, including but not limited to:

• Conducting a complete needs analysis;
• Proposing an insurance quote for the requested product(s);
• Issuing an insurance policy if necessary;
• Paying for an acquired product or service.

Information via Third Parties

Concerned with protecting its clients’ personal information, ASSUREXPERTS TINA CIAMBRONE & ASSOCIÉS does not sell, collect, share, communicate, or make public any personal information of its clients, except in the context of fulfilling its service mandate, ensuring the continuity of services to its clients, or in a specific context to comply with a court order or respond to an authorized government body.

In these circumstances, ASSUREXPERTS TINA CIAMBRONE & ASSOCIÉS may eventually collect or transmit information from legitimately authorized agencies and/or subject to the current regulatory framework or specialized providers who have formally committed to protecting the personal information of our firm. Examples include:

• Insurance brokers or adjusters;
• Insurers, reinsurers, and financial institutions or agencies responsible for their regulation;
• Courts;
• The Automobile Claims Reporting Center and the Société d’assurance automobile du Québec or another province;
• Credit, risk, and claims analysis agencies;
• Collection agencies;
• Delivery partners;
• Internal or external partners for IT management and/or for personal information and data security;
• Legal consultants;
• Cloud service providers;
• Authorized payment service providers.

Cookies and Other Technologies

To improve the quality of services offered and the client experience on the website, ASSUREXPERTS TINA CIAMBRONE & ASSOCIÉS may use cookies and other Web Analytics technologies to remember your preferences and interactions with our website. The terms of use are described on our website.

Retention and Destruction of Personal Information

Our firm retains your personal data to fulfill our mandate with you while respecting the legal terms and obligations to which we are subject.

Personal Information Security

To ensure the security and confidentiality of personal information, ASSUREXPERTS TINA CIAMBRONE & ASSOCIÉS adopts strict security measures, including physical and technological aspects. Examples include:

• Security;
• Access controls;
• Staff training;
• Data encryption;
• Intrusion monitoring and detection;
• Disaster recovery plans.

Although we do everything possible to protect your personal data, it is important to know that no method of Internet transmission or electronic storage can guarantee absolute security.

Commitment of Staff and Partners

Every employee, supplier, or partner associated with our firm commits contractually to adhere to our privacy policy, to protect the personal information held by ASSUREXPERTS TINA CIAMBRONE & ASSOCIÉS, and to ensure that its use is exclusive to our firm. This commitment is in effect from the moment the employee, supplier, or partner begins their engagement and continues indefinitely.

Data Hosting

ASSUREXPERTS TINA CIAMBRONE & ASSOCIÉS works with various web service providers. Some of these providers may host data outside the province of Quebec or Canada. In such cases, the laws of other provinces and countries may apply.

Accuracy of Information

Our staff strives to maintain the accuracy of client information. You can verify and update the information in your file with our certified team.

Right to Access and Correction

If there is inaccurate information in the file or if access to personal information is required, a written request can be sent to the person responsible for personal information protection to make corrections. In these cases, our firm follows the prescribed protocol:

• Submit a written request for access or correction.
• Send the written request to the email address or physical address of the firm.
• You will receive an acknowledgment of receipt.
• Your identity will be verified.
• Your request will be processed within 30 days of receipt.
• For more information, consult the Act Respecting the Protection of Personal Information in the Private Sector.

Quotations

To prepare a quotation, service offer, or insurance contract, it is our duty to assess the needs of the person concerned as well as all interested or mentioned parties. Whether requests are made by phone, in person, or online, consent from all targeted individuals must be obtained directly.

Online Quotations (via Website)

When a quotation request form is submitted through the ASSUREXPERTS TINA CIAMBRONE & ASSOCIÉS website, the client automatically understands, authorizes, and consents that ASSUREXPERTS TINA CIAMBRONE & ASSOCIÉS will:

• Use their personal information to assess their protection needs and provide an insurance quotation for the requested product.
• Contact them by phone, email, or other means to discuss their file, provide the requested quotation, and if necessary, discuss other services offered by ASSUREXPERTS TINA CIAMBRONE & ASSOCIÉS.
• Use their email address to respond to their request.

Email Communication / Subscription and Unsubscription Online

After providing your email address to ASSUREXPERTS TINA CIAMBRONE & ASSOCIÉS, ASSUREXPERTS TINA CIAMBRONE & ASSOCIÉS may send you information by email. At any time, you can confirm or withdraw your consent for the use of your email address by unsubscribing from the distribution list in one of the following ways:

• By following a link in the email or message leading to the online unsubscription page (if applicable).
• By contacting the person responsible for personal information protection at the email address provided at the bottom of this policy.

In this way and in accordance with the CASL (Canada’s Anti-Spam Legislation), you can stop any unsolicited emails that may have been sent by ASSUREXPERTS TINA CIAMBRONE & ASSOCIÉS.

Electronic Communication

Just like mobile phones or standard mail, communication via the internet or unencrypted email cannot be entirely secure or confidential. Such communication may be altered, lost, or intercepted. ASSUREXPERTS TINA CIAMBRONE & ASSOCIÉS disclaims any responsibility for damages that may be caused to a person in relation to us, regardless of the form of communication.

Disclaimer – Email

Our clients sometimes send us emails containing personal information. ASSUREXPERTS TINA CIAMBRONE & ASSOCIÉS cannot be held responsible for the loss, interception, hacking, or any alterations of any email sent to us.

Policy Changes

Since privacy and personal information protection are at the heart of our concerns, this policy may evolve to reflect internal and/or legal changes. We encourage you to regularly review our privacy policy to stay informed of any changes.

Designated Personal Information Protection Officer

Feel free to contact the person responsible for personal information protection for any questions related to privacy and personal information protection.

Firm: ASSUREXPERTS TINA CIAMBRONE & ASSOCIÉS
Personal Information Protection Officer: Clementina Ciambrone
Last Policy Update: June 1, 2024

Address:
4886 Rue Jarry East,
Saint-Léonard, Quebec
H1R 1X9
Toll-Free Phone: 514-381-7411
Email: [email protected]

Reference Sources

To facilitate access to information, here is a list of key legislative references:

• *Act Respecting the Protection of Personal Information in the Private Sector [LegisQuébec]
• Quebec Commission for Access to Information [Legislative Changes]
• ChAD: Personal Information Protection Procedure (September 2023)[ChAD]
• ChAD: Personal and Confidential Information Security Policy (Template)[ChAD Policy]
• Canadian Anti-Spam Legislation (C-28)[Fight Spam]
• Personal Information Protection and Electronic Documents Act[Justice Laws]

[1] Loi sur la protection des renseignements personnels dans le secteur privé, art. 2 (2023/09/25)
[2] LOI SUR LA PROTECTION DES RENSEIGNEMENTS PERSONNELS DANS LE SECTEUR PRIVÉ, 2023/09/25, Section 2, art.8.
[3] Loi sur la protection des renseignements personnels dans le secteur privé, article 32
[4] LOI SUR LA PROTECTION DES RENSEIGNEMENTS PERSONNELS DANS LE SECTEUR PRIVÉ, 2023/09/25, Section 2, art.8.
[5] https://www.combattrelepourriel.gc.ca/eic/site/030.nsf/fra/accueil (Date de modification: 2021-03-19)